Careers

Are you interested in joining a residential building company that is consistently rated as one of the highest regarded companies in the area and receives rave reviews by their homeowners? Do you want to be a part of a team and company that is constantly improving their processes and people?

If you are a self-starter and can multi-task like a pro, this job may be for you! Under the general direction of the CEO, the Production Manager will oversee the construction and warranty processes at Kent Homes and manage the successful completion of each home through the leadership, management, and coordination of our Project Managers. Please send your resume to careers@kenthomes.net and we will respond to inquiries by 3/3.

PREREQUISITES FOR SUCCESS:
• Technical construction ability to manage construction resources and to diagnose and resolve field problems.
• Can articulately and professionally handle conflict with customers, employees, and trades.
• Ability to train and motivate both employees and trades on Kent Homes’ construction techniques and field problem resolution.
• Organization aptitude to manage the scheduling of all construction resources.
• Computer aptitude and willingness to learn to track data to constantly improve our material specifications and field construction techniques.

SPECIFIC RESPONSIBILITIES:
• Hire, train, motivate, and terminate when necessary, all construction personnel, including subcontractors. Hiring subs involves price negotiation, and an in-depth knowledge of construction, and OSHA safety standards.
• Train all personnel in the principles of customer service and in recognizing that “great” service often requires a “shocking level of response”.
• Communicate and project the Kent Homes “we care” attitude to all customers and employees through all forms of communication (writing, verbal, appearance).
• Facilitate and negotiate the company’s position on complex or challenging customer requests, ensuring alignment with company policies and values.
• Conduct weekly production team meetings. Most important agenda items are resource scheduling, field problems, OSHA training, solving OFIs, scopes of work, report processing, motivation, and training.
• Conducts random and fixed Q&C inspections to ensure Kent Homes’ standard of construction and that job site conditions are being adhered to on a continual basis.
• Conducts pre-drywall inspections as mandatory QC for every job.
• Meet with PMs on site to review difficult site issues or construction issues for guidance.
• Manage resources to cover Project Manager’s absence as needed.
• Review and approve job start packages when Project Managers are unable to review and approve on their own.
• When necessary, has the authority to take disciplinary action in reference to a trade contractor’s failure to perform.
• Attend monthly Trade Council meetings to represent management, provide feedback to leadership, and identify opportunities for continual improvement.
• Create schedules based on community and job selections. Maintain schedule templates for all construction schedules and goal TOC days for new jobs. Ensure Project Manager's schedules are updated daily. (PMs are accountable to have updated schedules.)
• Coordinate start and closing schedule in conjunction with Sales Manager and Purchasing Manager.
• Participate in weekly and monthly strategic meetings and lead various strategic rocks.
• Assist with Sales, Estimating, Purchasing, and Drafting support as necessary.

Trade Partner Scopes of Work
• Develop, update, and maintain accurate scopes of work for trade partners and suppliers.
• Conduct training to ensure understanding and compliance with expectations.
• Monitor adherence through site inspections and address non-compliance.
• Gather feedback to refine and improve scope requirements.
• Maintain organized and accessible scope documentation.

OSHA Compliance and Training
• Ensure workplace policies align with OSHA standards.
• Conduct employee safety training and refreshers.
• Perform inspections, address hazards, and document compliance.
• Investigate incidents and implement corrective actions.
• Maintain OSHA-required records and serve as the compliance advisor.

Manage the Warranty Department
• Conduct weekly meetings to review warranty reports and to make decisions on problem situations.
• Responsible for the timely completion of outstanding service requests. Coordinate with centralized warranty service operations to ensure customer satisfaction.
• Conduct growth reviews for all Warranty Managers and Warranty Coordinator (annually).
• Contact trades to support special projects for unhappy clients.